Ruby

ALL SALES ARE FINAL. Due to the nature of this product refunds will not be issued. Wigs and Any Hair extensions cannot be resold after being handled or worn by the buyer due to sanitation reasons. For this reason, ALL SALES ARE FINAL.

ANY ORDERS CANCELLED AND WE ARE NOT AT FAULT, THERE WILL BE A $150 RESTOCK FEE FOR THE INCONVENIENCE. THERE WILL BE NO REFUNDS ON ANY SALE OR DISCOUNTED UNITS OR ITEMS.

Returns are only accepted when you have received the wrong items. 

FOR ALL READY TO SHIP UNITS

PLEASE KNOW YOUR CORRECT HEAD CIRCUMFERENCE BEFORE YOU ORDER!

THERE WILL BE NO REFUNDS ON READY TO SHIP UNITS! IF YOU PURCHASE A READY TO SHIP UNIT AND ITS NOT THE CORRECT SIZE, WE CAN NOT REFUND YOU DUE TO THE NATURE OF THIS PRODUCT. 

For all custom units please make sure you correctly enter in all CORRECT measurements. There will be no refunds due to the nature of this product.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@slayedbyjo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@slayedbyjo.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

*TO ENSURE YOUR MEASUREMENTS ARE CORRECT, PLEASE SEE THE MEASUREMENT CHART.

• Processing Time Is 12-15 business days
• Shipping 2-3 business days

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